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Juicers Best Refund Policy

Backorders

All in stock items shall be shipped within 24 hours of order receipt; same day for orders received prior to 1:00 p.m. Pacific Time.  Backordered items shall be shipped upon availability of the item unless cancelled by customer prior to shipment.  Please note Juicers Best reserves the right to cancel backordered items not shipped within 30 days due to potential price volatility beyond the 30 day period.

Damage Shipments, shortages, or refused shipments

Any damaged or short shipments must be reported within 48 hours of their receipt.  For damaged shipments, the original box and packing materials MUST be held until the shipping carrier who delivered the item deems them unnecessary for claim purposes.  If not reported within 48 hours, we are unable to initiate a claim and the package is deemed as received in acceptable condition.  For all shipments refused by the recipient, all freight charges and fees, both to the customer and the return shipping from the customer, shall be paid by the customer that initiated the order.

Special Order

Some items listed in this catalog may be special order items.  You will be notified upon order receipt as to whether the item is a special order.  Special order items are not returnable under any circumstance.  Delivery is subject to timelines set by the manufacturer and is not guaranteed.  Special orders may not be cancelled after the manufacturer has shipped the order. If the item has not yet shipped, cancellations are subject to a 15% administrative charge.

Defective Merchandise

Any defective merchandise is subject to the terms and conditions as set forth by each manufacturer and their respective limited warranty.  The manufacturer’s warranty is in full effect once the product leaves the warehouse and is accepted by the customer.

Returns

Unauthorized returns will be refused without question.  Juicers Best must be contacted within 10 days by email (info@juicers-best.com) of original order receipt to initiate a return and request a Return Materials Authorization (RMA) number.  Returns must be received in the original brand new, unused, factory fresh condition with all packaging and components included with the RMA number clearly marked on the outside of the box.  Any returns received requiring replacement of any packaging shall be charged a re-boxing fee of up to $15. Shipping must be prepaid by the customer, and the return is subject to a discretionary 25% restocking fee.  RMA numbers are valid for 30 days from the issue date.

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